Khelo is built for entertainment. We want every player to enjoy the platform safely, within their means, and without it ever becoming a problem. This page explains the tools we provide, the warning signs to watch for, and how to get help if you need it.
Our Commitment
Responsible gaming means treating gambling as a form of entertainment — not as a way to make money, solve financial problems, or escape from stress. At Khelo, we take this seriously. We have built tools directly into the platform to help you stay in control, and our support team is trained to assist any player who feels their gambling is getting out of hand.
The reality is that most people who play on Khelo do so without any issues. They set a budget, stick to it, and enjoy the games for what they are — entertainment. But we also know that for a small number of players, gambling can become a problem. That is why Khelo has a dedicated responsible gaming programme that is available to every player, at any time, without judgment.
Whether you want to set a deposit limit, take a short break, or permanently close your account, Khelo makes it easy. You do not need to explain yourself or justify your decision. Just contact support or use the tools in your account settings, and we will take care of the rest.
Khelo's responsible gaming tools are free, immediate, and available to every registered player. No waiting period, no questions asked.
Every game on Khelo has a built-in house edge. Over time, the platform will always return less than it takes in. Never gamble with money you need for rent, food, or bills.
It is easy to lose track of time when you are playing. Khelo's session reminders help you stay aware of how long you have been playing so you can make a conscious decision to continue or stop.
If you have had a losing session, the urge to keep playing to win it back is one of the most common signs of problem gambling. If you notice this pattern, use Khelo's cooling-off tools immediately.
Tools Available to You
These tools are built into the Khelo platform and available to every player. Use them proactively — you do not need to be in crisis to set a limit or take a break.
Set a daily, weekly, or monthly deposit limit on your Khelo account. Once the limit is reached, no further deposits can be made until the period resets. Limits can be lowered immediately but take 24 hours to increase — giving you time to reconsider.
Set a reminder that alerts you after a chosen amount of time spent playing. When the reminder triggers, Khelo will ask if you want to continue or end your session. It is a simple nudge that makes a real difference.
Take a short break from Khelo without permanently closing your account. Cooling-off periods are available from 24 hours up to 6 weeks. During this time, you cannot log in or make deposits. The period cannot be shortened once activated.
If you feel you need a longer break, self-exclusion removes your access to Khelo for a minimum of 6 months. During self-exclusion, your account is fully suspended and you will not receive any marketing communications. Contact support to activate this immediately.
Enable reality check notifications that show you a summary of your session — how long you have been playing and your net win or loss. These pop up at intervals you choose, keeping you grounded in the facts of your session.
Every deposit, withdrawal, and gaming session is logged in your Khelo account history. Reviewing your activity regularly is one of the most effective ways to stay aware of your gambling habits and spot patterns early.
Know the Signs
Problem gambling does not always look the way people expect. It rarely starts with a dramatic moment — it usually creeps in gradually. The questions below are based on widely used screening tools. If you answer yes to two or more, it may be worth taking a break and speaking to someone.
Recognising the signs early is the most important step. The sooner you act, the easier it is to regain control. Khelo's support team is available 24/7 and will never judge you for reaching out.
Contact us via live chat or email at [email protected] and tell us you want to activate a responsible gaming tool. No explanation needed.
Tell us which tool you want — deposit limit, cooling-off, or self-exclusion. We will activate it on your account within minutes.
We will send a confirmation to your registered email or mobile number once the tool is active. Keep this for your records.
Do you find yourself gambling with more money than you originally planned to spend?
Have you ever tried to cut back on gambling but found it difficult or impossible to stop?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to stop?
Have you ever gambled to escape from problems, stress, loneliness, or a low mood?
After losing money, do you feel a strong urge to return and win it back as quickly as possible?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Has gambling ever caused you to miss work, neglect responsibilities, or damage an important relationship?
Have you ever borrowed money, sold belongings, or used savings to fund your gambling?
If you answered yes to two or more of these questions, we strongly encourage you to use Khelo's self-exclusion or cooling-off tools and speak to a trusted person about your gambling.
Full Policy
Khelo strictly enforces an 18+ age policy. All players are required to verify their age during the registration process. We use a combination of document verification and third-party identity checks to confirm that no one under the age of 18 is able to open or use a Khelo account.
If we have reason to believe that a player may be under 18, we will suspend the account immediately pending verification. Any winnings accumulated during this period will be withheld until the player's age is confirmed. If the player is found to be under 18, the account will be permanently closed and all deposits returned.
Parents and guardians should be aware that Khelo is an 18+ platform. If you share a device with a minor, please ensure your Khelo account is protected with a strong password and that you log out after every session.
One of the most effective ways to keep gambling enjoyable is to set a strict budget before you start playing. Decide in advance how much you are comfortable losing — because losing is always a possibility — and stick to that amount. Never gamble with money that is earmarked for essential expenses like rent, food, utilities, or family needs.
Khelo's deposit limit tool makes this easy. You can set a daily, weekly, or monthly cap on how much you deposit into your account. Once the limit is reached, the system automatically blocks further deposits until the period resets. This removes the temptation to top up in the heat of the moment.
Self-exclusion is a formal agreement between you and Khelo that prevents you from accessing your account for a set period. It is the strongest responsible gaming tool available and is designed for players who feel they have lost control of their gambling.
Self-exclusion periods on Khelo start at a minimum of 6 months and can extend to 5 years or permanently. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and you will not be able to create a new account using the same identity details.
Self-exclusion cannot be reversed before the chosen period expires. Please think carefully before activating it, but do not let that stop you — if you need it, use it. Your wellbeing is more important than your account.
Khelo's support team is trained to identify signs of problem gambling and to respond with care and without judgment. If a support agent notices patterns that suggest a player may be struggling — such as frequent large deposits, requests to override limits, or distressed communications — they are authorised to proactively offer responsible gaming tools and, in serious cases, to temporarily suspend the account.
We also ask that players look out for each other. If you are concerned about a friend or family member's gambling on Khelo, you can contact us confidentially at [email protected] and we will take appropriate action to protect that player.
Khelo's promotional communications are designed to be transparent and fair. We do not use misleading language that overstates the likelihood of winning, and we do not target players who have activated responsible gaming tools or self-exclusion with bonus offers or promotional messages.