Your privacy matters to us. This policy explains exactly what data Khelo collects, why we collect it, how we use it, and what rights you have over your own information. We've kept it plain and straightforward — no legal jargon where it can be avoided.
Khelo uses SSL encryption, strict access controls, and a no-sale policy on player data. Your information is used to run your account — nothing else.
Create AccountAt a Glance
Six things you should know about how Khelo treats your personal data before you read the full policy below.
Every page on Khelo — from registration to withdrawal — is protected by SSL encryption. Your data is transmitted securely and cannot be intercepted by third parties during transit.
Khelo does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your account and improve the Khelo platform.
You have the right to access, correct, or request deletion of your personal data at any time. Contact Khelo support and we will process your request within 30 days.
Khelo only collects the data we actually need to run your account and comply with our legal obligations. We don't collect data for the sake of it, and we don't store data longer than necessary.
Khelo uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie preferences at any time through your browser settings.
In the unlikely event of a data breach that affects your personal information, Khelo will notify you promptly and take immediate steps to contain the breach and protect affected accounts.
Khelo ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Khelo collects, uses, stores, and protects your personal data when you access or use the Khelo website at khelo.onl, the Khelo mobile app, or any related services.
By registering an account on Khelo or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with this policy, please do not use the Khelo platform.
This Privacy Policy applies to all players on Khelo regardless of the device or method used to access the platform. It covers all personal data collected through the website, mobile app, and any customer support interactions.
Khelo collects only the personal data that is necessary to operate your account, process transactions, and comply with our legal obligations. The table below summarises the categories of data we collect and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age verification |
| Contact Data | Mobile number, email address | Account communication and support |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security monitoring and fraud prevention |
| Usage Data | Pages visited, games played, session duration | Platform improvement and personalisation |
| Communications Data | Live chat logs, support emails | Dispute resolution and quality assurance |
Khelo does not collect sensitive personal data such as biometric data, health information, or political opinions. We collect only what is needed to run your account safely and legally.
Khelo collects your personal data through several channels. Understanding how your data reaches us helps you stay in control of what you share.
Khelo uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is not listed here without first obtaining your explicit consent.
You can opt out of marketing communications at any time by contacting Khelo support or updating your notification preferences in your account settings. Opting out of marketing will not affect your ability to use the platform.
Khelo does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
All third parties with whom Khelo shares data are required to handle your information securely and in accordance with applicable data protection laws. Khelo does not permit third parties to use your data for their own marketing purposes.
Khelo retains your personal data for as long as your account is active and for a period after account closure as required by our legal and compliance obligations. The specific retention periods we apply are as follows:
After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you personally. If you request deletion of your data before the retention period has expired, we will delete what we are legally permitted to delete and explain why any remaining data must be retained.
Khelo uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain session security | No — required for the platform to function |
| Preference Cookies | Remember your language and display settings | Yes — via browser settings |
| Analytics Cookies | Understand how players navigate the platform | Yes — via browser settings |
| Security Cookies | Detect and prevent fraudulent activity | No — required for account security |
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Khelo platform.
As a Khelo player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.
Request a copy of all personal data Khelo holds about you.
Ask us to correct any inaccurate or incomplete data on your account.
Request deletion of your personal data where we are not legally required to retain it.
Ask us to limit how we use your data while a dispute or correction request is being processed.
Request your data in a structured, machine-readable format so you can transfer it elsewhere.
Object to the use of your data for marketing or profiling purposes at any time.
Khelo takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.
While Khelo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
Khelo is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Khelo platform in any way.
If Khelo becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and return any deposits made minus any amounts already withdrawn. If you believe a minor has registered on Khelo, please contact us immediately at [email protected].
The Khelo platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites have their own privacy policies, and Khelo is not responsible for their content or data practices. We encourage you to read the privacy policy of any third-party site you visit before providing your personal information.
Khelo does not control and is not responsible for the privacy practices of third-party payment providers such as bKash or Nagad. Please refer to their respective privacy policies for information on how they handle your data.
Khelo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your data, Khelo will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the Khelo platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised version.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the Khelo privacy team. We aim to respond to all privacy-related enquiries within 30 days.
For data deletion or access requests, please include your registered mobile number and account email in your message so we can locate your account quickly and process your request without delay.